Vouchers are sent via Email when your booking is confirmed. In addition, you can view vouchers for future travel at all times in the Viator app by tapping My Account at the bottom of your screen. If you are concerned that you may not be able to access the internet at your destination, please be sure to print out a copy of your voucher before you travel.
Changes and Cancellations
You can change or cancel a booking up to 7 days in advance without a fee from Viator (subject to specific conditions explained when you purchased the booking). To change or cancel a booking, view your upcoming tours by selecting Account from the menu or the home screen in the app. Select the booking you wish to change/cancel and tap Booking Options. On the web, click on Bookings from the account menu to view and change/cancel upcoming tours.
Certain items, including special event, theater and show tickets cannot be changed or cancelled.
It has been 48 hours since I booked and I have not received confirmation.
Some confirmations take a little longer than 48 hours, especially over weekends and holidays. Viator will do everything possible to secure a confirmation. Your credit card will not be charged until your booking is confirmed. Also you can call customer support at US tollfree: 888 651 9785 Outside U.S.: 702 949 7263. Agents are available to help 24/7.
Which hotels does a tour pick up from?
Hotel pickup options are either listed on the tour and activity page or advised at confirmation. On occasion, you'll be asked to call the tour operator's local telephone number 24 hours prior to confirm your pickup details.
How do I request a refund for a booking?
Please submit your refund request on the Customer Care Contact Us page. If your request is after the travel date, please provide your booking reference number and the specific details of your refund request. Or you can call us directly 24/7 at US tollfree: 888 651 9785 Outside U.S.: 702 949 7263.